Join a winning team

Account Development Executive Role

Minneapolis, MN

What Makes This Role Unique

  • Customer-First Execution: You’re not chasing leads—you’re turning warm interest into loyal partnerships.
  • Defined Boundaries: You own the quote-to-delivery experience (limited, but some booking and post-delivery financials) so you can stay focused and efficient.
  • Room to Grow: Work closely with Sales, Pricing, Account Management, and Customer Excellence (CE), and help shape the early experience for new customers.
  • Impact-Driven: You're the face of execution, ensuring customer satisfaction and internal alignment every step of the way.

Key Responsibilities

Outreach & Quoting

  • Engage warm and low-potential leads to convert interest into freight opportunities.
  • Provide spot and low-volume pricing with urgency and accuracy.
  • Follow up on quotes and manage communication through award decisions.
  • Relentlessly follow up on every quote to maximize conversion and insights.
  • Partner with Sales to free up capacity and ensure handoff for high-potential accounts.
  • Support RFP submissions, collaborating with team members on more complex Excel work.

Execution

  • Accept awarded loads and manage allotment for low-volume awards.
  • Build loads and schedule appointments:
  • If longer lead time: route to Customer Excellence (CE)
  • If same/next-day urgency: own the execution directly
  • Monitor load board for full visibility of assigned portfolio.
  • Proactively cover loads when needed—PEs must be resourceful and responsive.

Communication & Milestone Updates

  • Own proactive updates throughout the shipment lifecycle:
  • Load accepted
  • Booked (via Carrier Sales team)
  • ETA to pickup
  • Picked up
  • In transit / on track
  • Delivered
  • Exceptions / urgent updates
  • Communicate per customer expectations and provide timely escalations.

Financial Accuracy

  • Ensure pricing and billing are accurate upfront.
  • Review and validate post-delivery accessorials (CE to request; Accounting to process).

Documentation & Process Ownership

  • Build and maintain Account SOPs.
  • Lead “Lite Implementation” process for lower-volume or spot-only customers.
  • Identify and coordinate transition from PE to Account Management (~2–5 loads/week).
  • Ensure a smooth customer handoff through transparent onboarding.

Out of Scope

  • Carrier sales and coverage (booking is owned by Carrier team but at time you may be expected to help cover your own freight)
  • In-transit tracking updates (owned by CE)
  • Post-delivery accessorial requests (initiated by CE, approved by Accounting)
  • Financial processing (handled by Accounting)

Ideal Candidate

  • Driven by customer satisfaction, hustle, and follow-through.
  • Thrives in a fast-paced, high-volume environment with multiple daily priorities.
  • Competitive and proactive—treats every quote like a must-win.
  • Adaptable communicator who adjusts based on whether customers are transactional or relationship-based.
  • Comfortable working in ambiguity and making quick decisions with incomplete information.
  • Bias toward action—not an order taker or passive participant.
  • Willing to get on the phone, solve problems in real time, and follow up relentlessly.

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‍Qualifications

‍Required:

  • High school diploma or GED
  • 6+ months experience in customer engagement, logistics, or operations

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Preferred:

  • Bachelor’s degree in business, supply chain, or related field
  • Prior logistics, 3PL, or freight experience
  • Proficiency with Microsoft Office, CRM, and TMS platforms (e.g., McLeod, DAT, GreenScreens)
  • Familiarity with quoting tools and willingness to work in spreadsheets
  • Strong organizational and problem-solving skills
  • Excellent interpersonal and communication skills

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Work Style & Tools

  • Operates with urgency and resilience in a dynamic, high-volume environment.
  • Tracks quotes, outcomes, and load data via spreadsheets and CRM.
  • Comfortable using tools like DAT and GreenScreens to inform pricing decisions.
  • Willing to learn from past quote performance to improve future success.
  • Capable of managing 20–30 accounts and $10M+ in revenue with strong time management and prioritization skills.

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Join the StoneArch Team

At StoneArch Logistics, you’re not just moving freight—you’re shaping the customer journey from day one. If you’re passionate about delivering results, creating clarity, and building lasting relationships, apply now and be part of a high-growth team where execution is everything.

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